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Social media

A few weeks ago I was delighted to find out that the international event, Social Media Week, had launched in Australia – finally.

I am just astounded that it has taken five long years for this conference to reach our beautiful shores. After all, I have always thought of Australia as one of the most active social media hubs in the world.

Just to put that thought into perspective, here are a few stats that speak for themselves (source: January 2014 Australia Social Indicators from We Are Social):

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And according to Social Media News, Facebook and YouTube are topping the charts of our all-time favourite social networks, each accounting for over half of the population (58% and 56% respectively). That’s a lot of us – and so about time that we kicked off our very own Social Media Week Down Under.

Aside from the official calendar, local businesses were also encouraged to host their own event in support of SMW, to show and share the love about all things social and help champion best practice. I went to the one hosted by advertising agency The Works Sydney: Over Anxious, Over Shared; Over Social, Under the Microscope – How Aussies Really Use Social Media.

I was both amused and inspired by some of the insights the panel shared with us that evening. Essentially, it appears that social media has a tendency to bring out the worst in people – from self-loathing to selfitis and many shades in between. I tell you all about it here in B&T.

If you were lucky enough to make it to any of the other talks, I would love to hear from you; let us know the highlights here and for the globetrotters amongst you, how you felt it compared to Social Media Week held in other cities.

Oh and you may want to think twice about posting that selfie next time :-)

If like me, you are getting weary of TV ads that misuse and abuse hashtags, and get excited about those that do it right, then read my opinion piece published today in B&T magazine about the do’s and don’ts of ‘hashtag marketing’.

And as nothing beats walking the walk, I have even thrown in some best-in class examples for good measure (and much needed inspiration on this side of the world).

I would love to hear from you about your own experience (and perhaps frustrations) of being subjected to hashtag madness, and of any good or bad examples you may have come across recently – whatever part of the world you are in, get in touch!

Here in Beautiful Australia, advertisers and agencies are still getting to grips with it. They will get there eventually. Thanks to those of us who know better, stand up and shout.

Are you a small business owner or considering going solo? About to set up a Facebook Business Page as one of your marketing channels? If the answer is yes and yes, then my latest article for Anthill, an online magazine for Australian entrepreneurs and innovators, is for you!

Did I just sound like a salesman?! Seriously. You may find it useful. There I am sharing my first-hand experience of trialling Facebook marketing as a start-up business on a budget.

Simply put, like zillions of other SBO’s, I have fallen victim to the ever diminishing returns of Facebook organic reach with my zero-dollar-advertising policy.

If you too have been hit by this sad-but-very-real phenomenon in recent months, we would love to hear your thoughts on the impact it has had on your business. Plus any tricks and tips you may have for those of us fighting the fight against The Big Brands with Big Marketing Dollars. Just leave your comments and hit reply!

Don’t get me wrong, I love GoPro.

I follow them on Instagram, and regularly like and share the stunning photographs and footage you could not capture without their state-of-the art camera gear.

And so as I have been following their every Insta move intently, I couldn’t help notice that they are starting to resemble another big favourite brand of mine – Red Bull.

Here are some compelling reasons why you could be forgiven for mistaking their moves for Red Bull’s own:

A week ago I learned that GoPro had just launched their own energy drink:

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Then yesterday they announced the launch of their own channel on the Xbox 360 console and home entertainment system:

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Incidentally (or not), Red Bull has its own web TV channel and is a fully-fledged multi-platform media company too.

Now… one may rightly argue they have got something major in common: their target audience.

Both brands are not for the faint-hearted but for the adventurous and sporty types amongst us. They are particularly big on extreme sports enthusiasts. Just take a look at the 2 snapshots below of their Instagram feeds – you could easily swap images around. The one saving grace is the Red Bull branding being prominent as you scroll through the feed.

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A shared target audience partly explains how their NPD efforts and marketing tactics may cross over.

GoPro is also by the very nature of its product a great source of content, with their move onto the Xbox platform the next logical step of an existing multi-channel content distribution strategy.

However, how many glaring similarities can a brand get away with before it becomes detrimental to the brand image itself? How sustainable can it be as a business strategy? If your brand stands for adventure and versatility, how could one’s perception of it as a copycat be a good thing?

In my view, to dispel any doubts in the consumers’ mind, GoPro ought to work harder on finding its own creative voice and key differentiator. That or it may face the risk of becoming uncool amongst the cool, edgy audience it is trying so hard to woo. Copycat brands have never been popular to my knowledge – if you know of one, please hit reply and share your thoughts with us. I genuinely can’t think of any as I write this.

As a further test, I did a quick search on Google scanning for any public outcry over what strikes me as a lack of creativity. And I saw that AdWeek did very recently touch on this topic. Their article title was a give-away: GoPro’s Super Bowl ad looks a lot like Red Bull, Circa 2012.

GoPro may be forgiven for wanting to share some of the limelight on the Stratos jump – the footage was captured with their cameras after all. It’s just that the Stratos jump has been done to death. Also, their Super Bowl TV ad is heavily, well, Red Bull-branded. Enough said.

 

 

VD may be over but who’s to stop us from continuing showing and sharing the love? N o  o n e :D So here is a quick roundup of the brands’ love messages that won me over this year.

First, Victoria’s Secret…

Victoria’s Secret takes Valentine’s Day VERY seriously – not surprisingly. After all, it is the most romantic day of the year and so the perfect occasion for dialling up sexiness in the form of, er, sexy underwear.

Leading up to D Day, the brand made a real effort of owning 14th February by calling it something else, and most importantly something that would strongly resonate with its target audiences (male and female). In Victoria’s Secret world, VD is now known as Bombshells’ Day – named after one of its most popular brands. The words Valentine’s Day were banned from its communication strategy, nowhere to be seen in the posts. Bombshells’ Day as a communication platform is not only a key differentiator but also has the bonus of longevity – it can be reused year after year.

The brand kicked off a month-long rallying call on its social networks around its #bombshellsday hashtag, inviting all women out there to celebrate themselves first and foremost. Its social networks were peppered with feel-good and ego-boosting CTA’s interspersed with lingerie-clad model shots throughout the 4-week period. A YouTube video was created, primarily as a sales tool intended for a male audience. It is the brand’s cheeky one liners on Instagram however that resonated best with me.

The tone was right on brand –  playful, flirty and sexy. Below is a chronological snapshot of my favourite posts from kick off to D Day:

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Unlike Victoria’s Secret, Lululemon only had one thing to say – a bold and funny statement that struck a chord with all yoga lovers out there like me.

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Don’t we all love freebies? A simple human truth that works every time. The Coffee Bean & Tea Leaf company knows this too well as it lured its fans and their special loved ones into its shops with its 2 for 1 promotional offer – as seen on Vine. Perhaps not as original, yet as effective.
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Lastly, the award for “going above and beyond a simple tweet” goes to Necco for its Tweethearts web app and accompanying catchy tune – the app lets you create and order a pack of personalised sweetheart candies from a tweet – see mine below:
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Nooow how about you?
Did any of your favourite brands strike a (positive) chord with you on social this VD?
Don’t be shy and just hit reply to share and spread more love :)

Instagram photos make unsexy brands and content look sexy. Fact.

And more often than not with the help of a professional photographer (forget those built-in filters).

For this reason, I love Instagram as much as I love Vine.

And to prove my point, here are some of my favourite finds and Instagrammers.

#1 FAVOURITE:

Reuters has mastered the art of making news (even bad or mundane news) look sexy through the use of stunning photography.

Simply, the photo catches your eye first, and then 9 times out of 10 makes you want to read the accompanying story. See for yourself with this small selection of some of their posts:

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Their newsfeed is highly addictive I must admit, so much so that I find myself grabbing my phone first thing every morning to check it out – sad but true. On the plus side, the snackable format keeps me informed of and interested in what’s going on in the world at large (outside of the world of advertising that is), with minimum impact on my time.

This is an ingenious way from Reuters to make itself relevant, top of mind and build a direct relationship with end consumers like me, without relying on news organisations to broadcast its up-to-the minute content.

By feeding beautifully packaged news bites to the time-poor and easily distracted amongst us, it brings critical information to our attention in a pleasing way. In other words, it delivers utility content and entertainment into one post.

The downside of their eye-candy photo teaser approach is that sometimes the photo is more interesting than the news it portrays – this is however a minor inconvenience compared to the delight the photography gives you. One other issue I can foresee is that it may spark controversy by making the ugly look beautiful (e.g. the aftermaths of a natural disaster, violent protests etc). However, I would argue the latter is a good thing if it raises awareness of said problem and mobilises people to get behind a cause.

#2 FAVOURITE: 

For those of you who read me regularly, you will know by now how much I worship General Electric’s social media and content marketing efforts.

As well as mastering the art of Vine-making, the giant conglomerate has become an Instagram expert.

As a B2B company, it is not the type of business or brand that naturally excites the masses i.e. clearly not in the same vein as Burberry or Nike. Indeed, for the latter, the nature of their industries (mainstream and aspirational) combined with a ready access to shots of glamorous models and athletes make the photo-sharing social network a natural playground.

Yet, GE has against all odds managed to make its day to day business look sexy to the wider public, so much so that I actually find myself liking its photos on a regular basis – and in the process, I am learning lots about how the company crucially powers and supports a myriad of industries.

So yet again a great example of an unsexy brand that makes itself relevant in a simple and enjoyable way.

Cases in point:

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#3 FAVOURITE:

I thought of Burberry and its ongoing #THISISBRIT Instagram campaign, peppered with beautiful B&W shots of the gigs the brand is sponsoring in different countries.

But that would be too easy!

So watch this space for more *unexpected* Instagram goodness – and don’t hesitate to let me know of any little gems you may have uncovered yourself.

Vine has been gaining momentum ever since its launch in January, piggybacking on Twitter’s considerable user base and fast becoming the new social media darling amongst younger users.

To this day, and despite the recent launch of arch-rival Facebook’s Instagram video sharing feature, it is showing no sign of abating. On the contrary, if anything Twitter promises us that with Vine ‘2.0’ soon in market this could well be the beginning of greater and bigger things to come.

In terms of reach, the latest publicly available figures stand at 40M Viners worldwide (up from 13M in June), with an estimated 50K in Australia (source:@SMN_Australia, thanks David!).

Now some of you may argue that’s a drop in the (South Pacific) ocean, hence not even worth considering as part of your marketing mix.

I beg you to reconsider and here is why.

Vine offers a unique, playful way to connect with your audience that drives differentiation for your brand.

Vining has been described as a new ‘art form’ by Jack Dorsey, co-founder of Twitter, and rightly so. Simply, the 6-second videos (or Vines as they are known) are ‘little windows’ into your consumers and fans’ creative minds.

Unlike Instagram’s ‘generous’ 15 seconds and various props (e.g. 13 filters, cinema mode etc.), Vine’s time constraints and ‘raw’ approach to video creation truly put the power of your imagination to the test. The art of Vine-making is tricky to master as it requires you to be creative not only in the story you are telling but in its execution also – with only 6 secs to get your message across artfully.

And so not surprisingly, the 6-second short-form video is particularly popular with the creative community, with some art directors specialising in Vine-making and advertising agencies using it as a tool for hiring creative staff. It actually takes skills to create something meaningful and beautiful at the same time, in such a limited amount of time – just have a go and see for yourself.

The first Vines I saw were rather painful to watch, jerky and hard to comprehend at the best of times. However, as advertisers and Viners at large got the hang of it, the micro-video blogging network grew on me as did the quality of the content.

9 months later, it has turned out to be a great way for brands to seek participation from their fans. Successful examples of this abound in the US, where the adoption of Vine is the most prevalent amongst consumers and marketers.

Famously, GE with its successful ongoing #6SecondScience projects; one of which can be seen here. And its #GravityDay campaign – the longest Vine chain ever to my knowledge – as sampled here.

Other early adopters include Virgin Mobile USA with its #happyaccidents campaign and Airbnb which took Vine-making to a new level by inviting the audience to co-create the first short film entirely made of Vines.

Vine may never reach the same scale as Instagram (with 10 times as many monthly users today); however I can foresee its community and loyal following building steadily over time. Vine-making is hard to master for a start and so when you do, you tend to stick to it. Simply, as a brand it gives you an edge (or USP) hard to compete with in your category. As a fan, teenager or aspiring creative, it makes you stand out amongst your friends or peers; it makes you feel good.

In my opinion, it is the creativity at the core of its proposition that gives Vine longevity and makes it appealing to the hyper-connected 15-to-30 years old and creative at heart the world over. Twitter made that clear on the day it announced its launch and so did Dom Hofmann, Vine co-founder, when he said “constraint inspires creativity”:

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The arrival of Vine on the market was timely for a number of reasons.

Not only does it tap into our growing appetite for consuming and sharing visual content on social networks and on the go, it also gives advertisers a new tool to achieve cut-through on social media amongst the ever-increasing noise.

As recently outlined by Ipsos, competition for ‘image attention’ has indeed never been greater as we hop from one screen to the next and back, and our senses get solicited all day long by hundreds of messages in different media formats.

Vine is simply a great tool for creating attention-grabbing rich visual content and generating earned media amongst social media users.

How critical is Vine to your social media marketing mix?

GE’s CMO Beth Comstock admitted recently that social media had played a critical part in helping turn around the company’s fortunes. In her view, social media had helped make GE “relevant in a lot of new ways”.

I agree.

I recently became a fan of GE’s social media initiatives, and in particular of their marketing efforts on Vine, which I follow with great interest and amusement. For a company whom I never felt connected to in any way, and whose purpose and business were obscure to me to the say the least, through its own but also fans’ Vine videos,  this once faceless corporation has managed to make itself likeable and its purpose tangible – in other words relevant to me.

The performance metrics speak for themselves.

Here are some recent stats on the effectiveness of the various social video formats in market:

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At a glance, during that one-month period, we can see that Vine outperformed Instagram on both engagement rate and number of retweets. Further, according to Unruly’s research in May, 5 Vines get shared every second on Twitter.

Together, these metrics clearly demonstrate how complementary Twitter and Vine are as engagement channels.

If that’s not enough, what else does Vine have in its favour?

Unless Facebook whose usage and appeal amongst millennials is declining, Twitter and by association Vine are still happily used by teens and 20-somethings (source: eMarketer May 2013).

So if you have a substantial Twitter following and Gen Y’s are a key target audience, then it is worth trying Vine in a complimentary way to Twitter.

Oh, and unlike Instagram, Vine will remain ad-free for the foreseeable future – which makes the user experience all the more immersive and attractive to social media users who are seeking to escape advertising-heavy networks (such as Facebook).

So all considered, Vine makes for a brilliant opportunity to build a 1:1 relationship with your audience, in a space free of competitive noise.

So come on, be brave, start SMALL but start experimenting NOW. Down Under or wherever you are.

Back in March, I published my first post on crowd-sourced advertising. My focus then was on Ford and Coca Cola’s novel efforts in co-creating advertising campaigns and branded content with their respective target audience.

I am pleased to say that since a few more advertisers have come out of their shell, gone the extra mile to successfully evolve (if not reinvent) the crowd-sourcing game with their consumers. Here are those that have stuck with me specifically.

In July 2013, Lexus released its LexusInstafilm.

In a nutshell, the advertiser invited 212 instagrammers to collaborate on the shoot of a promotional film for its 2014 Lexus IS model. The film was to consist of instagram shots only (all individual shots can be seen here). The shoot was planned like a military operation, with nothing left to chance, as the video below shows.

This was a one of a kind opportunity for the Lexus car lovers, creative types and Instagrammers who were lucky enough to be able to participate into the making of an ad for a brand they admire and aspire to.

Incidentally, the making of the film and final output are brilliant pieces of advertising for Instagram also – which makes me wonder what their contribution to this project might have been in $ or otherwise…

In August, Nissan’s #JukeRide project took crowdsourcing to a new level by inviting motorsport enthusiasts and social media fans to help co create a new car focused on improving the performance of Nissan’s Nismo team of drivers.

Ideas for new car features were captured via social media and also in person via brainstorms with ex-Formula 1 driver & brand ambassador Johnny Herbert and his team of engineers. In the end, more than 3,000 individual ideas were contributed to the #Jukeride product by over 1,000 fans. A social experiment that ladders up wonderfully to Nissan’s tagline: Innovation that excites.

Harley Davidson is notorious for pioneering crowd-sourced advertising. A few years ago, with the help of a crowd-sourcing specialist agency, it launched its Fan Machine – a Facebook app that crowd-sources campaign ideas from the brand’s fans. Its 2012 ‘Stereotypical Harley” campaign was one of the successful outcomes. Recently, they revealed they had extended their crowdsourcing strategy to product development with Project Rushmore. Their latest range of bikes is the result of a collaboration with riders and fans of the brand, as reinforced by the “Built by all of us. For all of us” tagline.

Lastly – my 2 favourites:

The award-winning “Perfect Lager Project” – a product launch campaign for winemaker Casella Wines that kicked off without the product per se. The campaign idea was indeed to use crowdsourcing to identify what made the perfect beer from Aussie beer lovers, which Casella would then brew for them. This was a clever way of standing out from the fierce local competition and overcoming the winemaker’s late entry to a very crowded market.

And –

As part of its Hollywood & Vines campaign, Airbnb has just released a short film made entirely of crowd-sourced vines – a first in the art of film-making. 750 viners participated by submitting their selected shot via Vine and Twitter (nice corporate tie-up here); 100 vines made it to the final cut that screened online and on Sundance channel.

This is how it all started:

The end result is truly magic, beautifully stitched together and a real prowess considering how challenging the app’s time constraints can be.

Given the diversity of crowdsourcing initiatives (from co-creating a car or a bike through co-brewing a beer to co-making an ad, a film or a song), it makes me wonder:

Is there anything that can’t be crowd-sourced these days?

Let us take a look at Target and General Electric… What could they possibly have in common?

I have been a fan of Target’s innovative marketing techniques for some time; whilst GE has just made it to my Top 10 all-time favourite marketers.

Neither brand is what one would say sexy or aspirational i.e. not in the same vein as a Nike or a Red Bull. Yet their content marketing efforts are in my view amongst the best, if not the most hyped.

Simply, both companies’ content plays are great examples of how to build relationships with consumers through meaningful content – relationships that eventually drive sales. The last point is not to be underestimated as mentioned in an earlier post.

What is it Target and GE are doing well then in the content space? What can we learn from them?

First, they aren’t afraid of experimenting with new technologies and getting out of their comfort zone.

The first time Target piqued my interest was in October 2012, when I came across their ‘Falling For You’ shoppable web series.

They had then hired an Emmy award-winning TV director and Hollywood talent to film 3 episodes of an online rom-com, which was to be a promotional vehicle for their Fall collection. Products (from women fashion wear to homewares) were cleverly placed in each episode and could be shopped effortlessly throughout the online viewing experience. The technology that allowed you to buy as you watched without pausing the film was claimed to be a first and certainly caught my attention at the time. You can find out more about Falling For You in their (promotional) behind-the-scenes video:

Meanwhile, GE have been experimenting with real-time marketing and campaign hashtags on Twitter amongst other social platforms; with its #IWantToInvent and #PiDay campaigns in particular attracting a lot of attention.

It is also (surprisingly) one of the early adopters of Vine and so far it is doing well with it: its #6SecondScience Fair campaign launched only a few days ago has already generated 20K+ social interactions on the young network as it invites users to submit Vines of their DYI-style science experiments alongside its own, like this one on how to create your own lava lamp. Entertaining and captivating at the same time.

The brand’s bold marketing approach was recently acknowledged on Creativity-online.com.

Both brands have invested in content hubs to tell their stories.

Target’s online magazine A Bullseye View launched over a year ago and deliberately stays clear of hard-sell messages; instead it focuses on the company’s behind-the-scenes stories (e.g. designer partnerships). The site is heavily branded and as such, unequivocally positions the brand as the publisher.

GE has opted for the more discreet position of ‘Sponsor’ with its online magazine Txchnologist, one of 2 blogs the company operates and that focuses on non-corporate news. The site is a Tumblr blog about technology, science and innovation across the various industries the giant corporation is involved with (e.g. energy, transportation, heath care etc.).

Both have complemented their content strategy with an influencer program to boost their credibility and relevance.

Target has more than a dozen Fashion bloggers on its books, who write ‘Target-inspired’ posts on their blogs and also contribute to A Bullseye View. Likewise, GE’s Txchnologist features guest contributors and writers.

Lastly, they are outsourcing the bulk of the content creation to agency partners.

Whilst Target’s A Bullseye View is run by Target’s PR team, GE’s content marketing and social media team is responsible for operating Txchnologist. Both teams are understood to be on the small side, primarily focused on the site development strategy and operations, with the creative execution (content creation) sitting with agency partners. Brands and agencies meet weekly to discuss and plan the editorial content.

Interestingly, the 2 brands are ticking a few of the pre-requisites outlined in my earlier post on best practice content marketing.

I will continue keeping an eye out on their progress in that space and will keep you posted on their next (bold) moves.

I recently listened to an interview with Film Director Danny Boyle, held at this year’s SXSW.

He spoke about the democratization of film-making, how easy it is for a new generation of film-makers to distribute their content on the web direct to the public (which I liken to self e-publishing for wannabe writers), and the fact that anyone with a smartphone camera can now create footage on the fly that may well end up one day on prime time TV news.

One other comment he made that resonated with me was his prediction on the future of movie-making.

According to him, soon, we will be given the license to re-edit movies ourselves, potentially leading to a ‘’whole new art form” – just in the same way as we are able to create new music tracks by remixing existing ones. This point reminded me of what has started happening with crowd-sourced advertising.

Crowdsourcing of user-Generated Content (UGC) for advertising or promotional purposes is nothing new. However, it was recently taken to another level by Ford and Coca Cola. These 2 companies are empowering their fans on creating content in new and bold ways, whilst being careful to retain some control over the final outputs.

At the start of the year, Ford announced its plan to recruit 100 new brand ‘’agents’’ (as they are known), all handpicked and socially-connected, to produce the next campaign for its 2014 Fiesta – that is 12 months worth of ads entirely generated by consumers…! Daring and ground breaking at the same time. And this is where it all starts if you wish to put yourself forward as a wannabe ad exec: simply go to fiestamovement.com to register (good luck! ☺).

This move stays true to the car marker’s existing reputation as one of the most social marketers. I see it as the natural continuation of its Ford Fiesta Movement kicked off 4 years, when 100 social “agents” were then recruited within the target audience to create content about their own driving experiences for seeding on social media.

This year’s campaign however ups the ante as it empowers the selected lucky few a lot more than previously. Their video clips will not only appear on social media but also on other media. They could be used as TV or online commercials, repurposed as digital, social media or press ads (generating substantial production cost savings in the process no doubt). Obviously, the casting of these agents is managed tightly by the advertiser as a number of filters and parameters for recruits to work within will apply. These are necessary to ensure all content created is indeed on brand and achieves the campaign objectives in terms of awareness, social media buzz (shareability and virality), hand-raisers and ultimately sales wins. However Ford also insists that it will be careful not to interfere too much with the creative process by giving its agents greater ownership and license than usual.

Meanwhile, Coca Cola also appears to be on a mission to redefine UGC as it continues to seek to create closer ties with its target audience by crowd-sourcing pop song writing in its latest campaign, the Perfect Harmony Programme. The programme was developed in partnership with Fox’s “American Idol” and lets you create a song with pop singer Carly Rae Jepsen. Each week you can vote on which of the proposed lyrics you want to see featuring in sections of the song, and each vote unlocks exclusive content. You also get entered into a prize draw for a chance to win a trip to the “American Idol” season finale and other related treats.

… And as I threw my vote in for week 1 of the campaign, I couldn’t help notice (with great delight!) that at any time Coca Cola didn’t force me to like their Facebook page to participate. Consistent with Coca Cola’s approach to creating genuine connections with its fans.

Now, let’s go back to Danny Boyle’s comment on the future of film making with both of these examples in mind.

I would say that the future of film making will not only be about empowering fans and wannabe film makers to remix existing movies, but also about letting fans and the public at large contribute to creating an entire storyline from scratch, in partnership with a brand, established film studio and/or film marker – with this collaboration simply enabled by the web and social media.

And this has already started happening to some extent. CollabFeature has been leading the way by allowing a collective of independent film makers all over the world to co-create, co-direct and produce feature films by simply collaborating online via a bespoke platform. Their first film, The Owner, won the German IPTV award for innovative format in 2012 and beat the Guinness World Record for most directors of a film with 25 directors directing from 13 countries.

The next logical instalment of this could be to see a brand (Red Bull and its media & content division, Red Bull Media House, come to mind) partner with an established film maker (or music artist) on crowdsourcing a storyline (or lyrics) for a feature film (or song) in a similar fashion i.e. by completely opening up the content creation process to their fans and wider public – not just to a limited crowd of professionals or within constraining parameters (e.g. choosing from ready-made lyrics). The idea would be to let the consumer be in the driving seat with the brand and film maker (or music artist) providing guidance only.

You then end up with a three-way partnership between an advertiser, a film maker (or artist) and their fans and consumers co-creating entertainment together for the enjoyment of the wider public. The key challenge will be to let consumers drive or at least have an equal share of voice in the project. This also throws all sorts of questions over whom ultimately owns that content. However the legal hurdles seem to be worthwhile as to my knowledge, this type of partnership is unheard of (let me know if you know otherwise) and yet, is in my view the ultimate brand-consumer connection to aim for.

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